Thompson's Appliance Services in Woodstock, IL Open now

Reviews about Thompson's Appliance Services

• ★ ☆ ☆ ☆ ☆

  May 10, 2019, by Brian Weinstock
  If there was a rating less than one I would post it. My wife and I have never been treated so unprofessionally. As new customers long before the holidays we dropped off a beverage cooler that needed repair. We paid the deposit fee and we agreed if I ordered the parts for it, I was promised the unit would be complete by the holidays. We needed the unit because of various holiday partys coming up and they were made well aware of this. I ordered the parts while standing in thier store and they arrived at thier store within a week. The holidays came and went without even so much as a status call from them. After the holidays I had to call them, when I did I was rudely told they hadnt gotten to it, and i was welcome to come in a pick up my unit. I asked if they wanted me to and i was told they didnt care but they would complete it within the following week. Two weeks later I came to the store in person. The unit hadnt been touched. I was told it wasnt done and they didnt have the staff to do it soon and there were many more in front of us. While there the Owner came walking in said he had just been in court, he was stressed. Then for no reason, since I had said nothing to him he said hes was calling 911, that I should get out of his store and take my unit with me. I did and currently have my unit at a local service store, very pleasent to deal with that promised me a less than three day turn around since I already had the parts. I notice many other very unsatisfactory ratings on this and many other sites on this company. I completely agree with those negative ratings and add our own very negative experience and rating here. The unit was dropped off the last week in November. They had the unit almost a Month after they received the parts without even a call, and then being told there were many more ahead of us without a completion projection. We were more than patient. I would also add the store itself is dirty, the floors havent been washed in a very long time and everything is completely disorganized and in disarray. We would not recommend this company to anyone.
• ★ ★ ★ ★ ☆

  February 06, 2019, by Cathy Huffman
  I must admit that after reading the reviews of this place, I was not sure I should buy from them. I wanted to buy local and I needed a new stove, so I thought I would give it a try. The owner was very nice, he matched the Home Depot price, and he made sure that it was delivered when I wanted it. He also called to let me know what was going on and, when they were delayed on delivery, he called to let me know. I have not had experience with the service end but I know from experience that you are only as good as your help and I know it's difficult to find good help, especially in Woodstock. I would probably buy again from them.